FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
$125 Apostille Special: This offer is for one apostille document and includes one notarized signature. Additional documents are charged separately. Booking Fee: A non-refundable booking fee is required to secure your appointment. This fee will not be credited towards the service. Same-Day and Weekend Fees: There are additional charges for same-day and weekend services. Pricing may vary based on the complexity and urgency of the request. Mobile Services: Mobile services are available but are not included in the $125 special and are charged separately.
- What is your typical process for working with a new customer?
Initial Contact: Discuss their needs and gather basic information. This includes the type of service they need (apostille, translation, notarization, etc.), and any relevant details about the documents involved. Consultation: Provide a brief overview of how your services work, including timelines, fees, and any required documentation. Clarify any questions they might have. Documentation Review: Ask the customer to provide the documents they need assistance with. This might involve reviewing the documents to ensure they meet the necessary requirements for the service requested. Quote and Agreement: Provide a quote based on the services required. If the customer agrees, send a service agreement outlining the terms, fees, and process. Payment: Arrange for payment based on your fee schedule. Confirm receipt of payment and provide a receipt. Service Execution: Perform the service (e.g., apostille, notarization, translation) as agreed. Ensure accuracy and compliance with all necessary regulations. Follow-Up: Once the service is completed, provide the final documents to the customer. Check in to ensure they’re satisfied with the service and address any additional needs or questions. Feedback: Request feedback to improve your services and build customer relationships.
- What education and/or training do you have that relates to your work?
Licensed Realtor Since 2014: This typically involves completing real estate courses, passing a state licensing exam, and adhering to ongoing education requirements to stay current with real estate laws and practices. Licensed and Bonded Notary Public: This requires completing a state-approved notary training course, passing a state exam (if applicable), and obtaining a surety bond. Ongoing education or training may be required to keep up with changes in notarial laws. Apostille Certified: Apostille certification often involves specialized training or coursework on the Hague Convention and apostille procedures, including the documentation and authentication requirements for international use. Document Translation Certified: This typically involves formal education in translation or a related field, alongside certification from a recognized professional body, which includes advanced training in language proficiency, translation techniques, and cultural context.