FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Thumbtack pricing starts at $95/hour per installer at a minimum rate of 1 hour per installation. Normally, we start at $135 for the first hour and $95/hour thereafter, so take advantage of this Thumbtack exclusive deal! Ask us about our other specialty services, now including custom framing remote consultations! -Available design and placement consultation -Standard hardware included -Additional fees apply for pieces longer than 4 feet on one side (The above fee structure applies to the Los Angeles metro area only. Outside this area will include a $35/hr travel time charge.) Note: All services to the DTLA must be scheduled before 3pm on Monday-Friday. Additional Fees: Specialty installations and unusual wall surfaces will incur additional fees, to be quoted. If the wall surface or location changes without notification prior to the installation, then an additional $25 change fee may apply.
- What is your typical process for working with a new customer?
We ask each customer to fill out our initial questionnaire (the last question in this survey) to ensure maximum satisfaction. Then we will reach out to the customer to schedule the visit, and complete the job. Each customer has the opportunity to inspect the job after its completion, and sign off on the work to ensure their complete satisfaction.
- What education and/or training do you have that relates to your work?
Our team members highly trained. All our head installers have logged a significant number of installation hours in the field. They have experienced a vast array installation projects.