FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Oren’s Shine, we offer transparent, competitive pricing with no hidden fees. Our rates are based on the scope of the job, with an upfront estimate provided. We proudly offer discounts for veterans & senior citizens as well as special rates for recurring services. For customers who choose a quarterly and mid-year plans, we offer even better pricing to help keep your windows & solar panels in top shape year-round.
- What is your typical process for working with a new customer?
Our process is all about clear communication and top-notch service. We’ll respond to your inquiry here on Thumbtack, but to provide the most accurate estimate and fully understand your needs, a quick phone call is the best next step. This helps us go over the specifics of your project and ensure you get exactly what you’re looking for. After that, we confirm the appointment a day before and will always show up on time with all the necessary equipment, ready to deliver great results!
- What education and/or training do you have that relates to your work?
My expertise comes from hands-on experience and years of practical training. I’ve learned the best techniques for window, solar panel, and gutter cleaning, which I’ve passed on to my team. We use professional-grade equipment, like our XERO Purifying Water System, to ensure streak-free, top-notch results. We also stay updated on industry best practices and equipment to consistently deliver high-quality service.