FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Pure Vibe, we believe in offering transparent, fair, and competitive pricing for all of our upholstery and carpet cleaning services. Our pricing is based on several factors to ensure that you receive the best value for the quality of work we provide. Here's what you should know: Customized Pricing: The cost of cleaning your upholstery or carpet may vary depending on factors such as the size of the area, the type of fabric or material, the level of soiling, and any special treatments required. We offer personalized quotes based on your specific needs. No Hidden Fees: We pride ourselves on clear, upfront pricing. There are no surprise charges. The price you are quoted is the price you pay. Quality and Expertise: Our pricing reflects the high quality of our work and the expertise of our technicians. We use industry-leading equipment and cleaning solutions to ensure the best results while protecting your furniture and carpets. Discounts and Packages: We offer seasonal discounts, promotions, and package deals for multiple services. Ask about our special offers to save more when cleaning multiple areas. Free Estimates: Not sure what to expect? We offer free consultations and estimates so you can make an informed decision about our services. Our goal is to provide you with the best cleaning experience, at a fair price, while ensuring your carpets and upholstery look as good as new.
- What is your typical process for working with a new customer?
At Pure Vibe, we aim to make the upholstery cleaning process simple, stress-free, and tailored to your needs. Here's what you can expect when you work with us: Initial Contact: When you reach out to us, whether by phone, email, or through our website, we’ll start by asking a few key questions to better understand your needs. We’ll inquire about the type of upholstery, the fabric, the level of soiling, and any specific stains or issues you'd like addressed. Free Consultation/Estimate: We offer a free, no-obligation consultation to assess the condition of your furniture. In some cases, we can give you a general estimate over the phone based on the information you provide. Scheduling the Service: Once you’re happy with the estimate, we’ll schedule a convenient time to clean your upholstery. We offer flexible scheduling to work around your availability, so you don’t have to worry about rearranging your day. Cleaning Day: On the day of service, our professional team will arrive on time and fully equipped with industry-leading tools, cleaning products, and eco-friendly solutions. We take great care to protect your furniture, floors, and surrounding areas while we work to restore your upholstery to its best condition. We use safe and effective methods tailored to your fabric type to ensure a deep, thorough clean without damage. Post-Cleaning Inspection: After the cleaning is complete, we’ll do a walk-through with you to inspect the results. We want to make sure you’re 100% satisfied with the outcome. If there are any spots or areas that need further attention, we’ll address them immediately. Follow-up: Your satisfaction is our priority, so we’ll follow up after the service to make sure you’re still happy with the results. If you have any questions or concerns, we’re here to help. Discounts and Referral Rewards: As a thank you for trusting us with your upholstery cleaning, we offer discounts for repeat customers and special deals for referrals. We love building lasting relationships with our customers and appreciate your support! We’re committed to delivering the highest-quality upholstery cleaning and a smooth, enjoyable experience from start to finish.
- What questions should customers think through before talking to professionals about their project?
Before reaching out to an upholstery cleaning professional, it’s helpful to have a clear idea of your needs and goals. Here are a few questions you might want to consider to ensure you get the best service for your furniture: What Type of Upholstery Do I Have? Different fabrics (e.g., leather, velvet, microfiber, cotton, etc.) require different cleaning methods. Understanding the material of your furniture helps the professional choose the best approach and cleaning products for your upholstery. What Are the Stains or Problem Areas? If you have specific stains, spots, or areas of heavy wear (like pet stains or food spills), make note of them. This will help the cleaner determine the right treatment for those areas and provide a more accurate estimate. How Old Is the Upholstery? The age of your furniture can impact how deep a clean it may need, and older upholstery may require gentler, more specialized care. Letting the professional know how long you've had the furniture can help them assess the best treatment. Is There Any Furniture or Items I Need to Move? Many upholstery cleaning professionals will clean around your furniture, but it’s helpful to know if there are items that need to be moved or protected. This helps the technician be prepared to work efficiently. What Results Should I Expect? Ask what kind of results you can expect from the cleaning process. While most upholstery can look noticeably cleaner, some older furniture may not return to its original state. Setting realistic expectations will help you avoid disappointment.