Geeks on Site

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Computer issue

Computer type

Desktop or laptop

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Introduction

Technology is our passion, and customer satisfaction is our #1 priority. With over 20 years of experience, we offer everything from smart home device installation and in-home computer repair, to home automation and more. Our dedicated team of computer geeks operates 24/7, ensures that help is available whenever you need it – even on weekends and holidays. Trust us to be your personal tech team, ready to service all your technology needs.

Overview

Hired 13 times

Background checked

Verified business

201 employees

22 years in business

Payment methods

This pro accepts payments via Credit card.

Social media

Facebook, Instagram

Featured Projects

25 photos

TV Mounting
TV Mounting
Computer Repair
Computer Repair

Specialties

Computer type

,

Computer issue

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Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Great 4.7

109 reviews

5

80%

4

14%

3

3%

2

0%

1

3%

Read reviews that mention:

Jonathan M.

3 weeks ago

·

Hired on Thumbtack

First, they walked me through the process. Next, they worked well into the early morning without charging more! And finally THE COMPUTER WORKS!

Details: PC • Desktop • Troubleshooting needed to determine issue • Remotely (phone or internet) • My home, venue, etc.

Computer Repair

Robert B.

1 month ago

·

Hired on Thumbtack

They cleaned my laptop twice but someone is still getting on it from outside and trying to purchase things. Getting a light blue screen saying don't shut systm doen down loading software. The curser is moving around doing things in the backround. Installed Nord VPN. Still didn't help.

Details: PC • Desktop • Virus or malware • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Donna a.

Oct 30, 2024

work on computer was very good. we like working with you teck. thanks again chuck nd donna allen.

Gregory S.

Oct 29, 2024

I am 80 years old and computer illiterate Your staff was outstanding and especially helpful .

John N.

1 month ago

·

Hired on Thumbtack

The ABSOLUTE WORST service I've EVER experienced. Not only does this "business" consistently miss appointments within the agreed upon for a 2-hour window, they don't call until 7 minutes prior to the window concluding or after the window has been exhausted or worst, I had to call them to find out what happened. The customer service is not bad as they are well versed in rescheduling appointments and apparently dealing with complaints. Additionally, the assigned technician LIED about coming to my house for the 4th rescheduled appointment. Although we agreed when rescheduling following their 3rd missed attempt that they were going to call as I was NOT waiting for them on a Saturday for a 2-hour window and based on past experience, the technician never called prior or when they "supposedly" came and no one answered the door. To add to that, no message was left and your technician did not call dispatch to relay their attempt. Thus, again I had to reach out to your "business" to rectify this issue as dispatch was unaware of this missed 4th appointment. Now I'm waiting to see how difficult it will be to obtain my requested reimbursement for services that were never rendered. Remember Geeks on Site (or No-Show Geeks).. when you get good service, you may tell 1-2 people; however, when you are delivered this type of garbage service for $119, I'll be sure to let everyone with an ear know not to waste their hard earned money and valuable time with your "business".

Details: Mac (Apple) • Desktop • Computer not turning on • At the pro’s location • Remotely (phone or internet)

Computer Repair

Credentials

Business Verified

Geeks on Site verified

Background Check

Jorge Otte

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer different service options: Flat fee, hourly rate, block rates and monthly subscriptions. We provide more accurate pricing once we conduct a diagnosis of the issue.
What is your typical process for working with a new customer?
Once we receive your request and confirm details and payment, we can usually have a tech out to you the same or next day, or solve the issue remotely depending on the type of problem.
What education and/or training do you have that relates to your work?
Our technicians handling support have a minimum of 3 years computer repair & support experience and carry a variety of industry certifications from CompTIA, Microsoft, and Cisco.

Geeks on Site

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