FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is reasonable and competitive compared to today’s market, with no hidden fees or surprises. Being a family-run business, we prioritize fairness and transparency. We don’t rely on sales agents or large teams, which allows us to keep our costs lower and pass those savings on to our customers. We also offer customized quotes tailored to each project, ensuring you only pay for what you need.
- What is your typical process for working with a new customer?
At Ecostar group we start by discussing your needs and understanding the scope of the work. Next, we’ll schedule an on-site visit to take precise measurements and evaluate the project in person. Based on this visit, we’ll provide you with a guaranteed price and a detailed proposal outlining all the work to be done, ensuring we’re aligned on every detail. Then, we’ll send over a contract, and once it’s signed, it’s go time! From there, we manage your project from start to finish, keeping you informed every step of the way.
- How did you get started doing this type of work?
When I was a young kid I would watch my dad work as a construction worker and was always inspired by his craftsmanship, dedication, and the relationships he built with his clients. Seeing him bring homeowners’ dreams to life left a lasting impression on me and sparked my passion for this work. He taught me everything I know, and I’m incredibly grateful to now follow in his footsteps. I take pride in continuing his legacy by helping homeowners turn their visions into reality.