FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
- Free Estimates • We provide detailed, written estimates before starting any work. This includes a breakdown of parts, labor, and any additional fees, so you know exactly what to expect—no hidden surprises. - Discounts and Special Offers • We regularly offer seasonal promotions, new customer discounts, and senior/military discounts to help you save. Check our website or ask about current deals when you contact us. - Financing Options • For larger projects like new garage door installations, we offer flexible financing plans to make the cost more manageable. - Warranties Included • All our work comes with warranties on parts and labor, so you can feel confident in the quality of our services without worrying about unexpected costs down the road. How to Save with Us: • Bundle Services: Combine a repair or installation with maintenance services for discounted rates.
- What is your typical process for working with a new customer?
1. Initial Consultation: • We start with a friendly conversation to understand your needs. Whether it’s a repair, replacement, or new installation, we’ll ask about your goals, budget, and preferences. • If needed, we schedule an on-site visit to assess your garage door, take measurements, and provide tailored recommendations. 2. Customized Recommendations: • Based on your requirements, we’ll provide options for materials, styles, colors, and features. We’ll explain the pros and cons of each option so you can make an informed decision. • For repairs, we’ll identify the issue and discuss the best solution to restore your garage door’s functionality. 3. Transparent Estimate: • We provide a detailed written estimate that outlines the scope of work, costs, and timeline. There are no hidden fees—just honest, upfront pricing. 4. Scheduling the Work: • Once you’re ready to proceed, we’ll schedule the work at a time that’s convenient for you. We aim to minimize disruption to your daily routine. 5. Professional Installation or Repair: • On the scheduled day, our skilled technicians will arrive on time, fully equipped to handle the job. We’ll perform the work efficiently, with attention to detail and safety. 6. Thorough Testing: • After completing the job, we test the door to ensure everything operates smoothly and meets our high standards. For installations, we also walk you through how to use any new features or equipment. 7. Customer Review and Follow-Up: • We’ll review the completed work with you to ensure you’re satisfied. If you have any questions, we’re happy to address them. • Our team follows up after the service to ensure everything is working perfectly and to answer any additional questions. 8. Ongoing Support: • We’re here for you long after the job is done. Whether it’s routine maintenance, future upgrades, or emergency repairs, you can count on us for continued support.
- What education and/or training do you have that relates to your work?
At R&L, we believe that skill and expertise are built on a strong foundation of education, training, and hands-on experience. Here’s how our background prepares us to deliver exceptional garage door services: 1. Technical Training and Certifications: • Our team has completed specialized training in garage door installation, repair, and maintenance, covering everything from traditional manual doors to the latest automated systems. • Many of our technicians hold industry-recognized certifications, such as those from the International Door Association (IDA) or similar professional organizations, ensuring we adhere to the highest standards. 2. Ongoing Education: • The garage door industry evolves with advancements in technology and safety standards. We regularly participate in workshops, manufacturer training programs, and certification renewals to stay up-to-date on the latest techniques and tools. 3. Electrical and Mechanical Knowledge: • Our team has a strong understanding of the electrical and mechanical systems involved in modern garage doors, including smart home integrations and high-tech openers. This ensures safe and efficient installations and repairs. 4. Safety Training: • We prioritize safety for both our team and our customers. Our technicians are trained in OSHA-compliant safety practices, as well as proper handling of heavy equipment, torsion springs, and other high-tension components. 5. Customer Service Training: • In addition to technical expertise, we invest in customer service training to ensure clear communication, professionalism, and a smooth experience for every client. 6. Years of Hands-On Experience: • Beyond formal education, our team collectively brings years of real-world experience. We’ve worked on a wide variety of projects, from small residential repairs to large commercial installations. When you hire R&L Garage Door Solutions, you can trust that every technician who works on your garage door is highly skilled, knowledgeable, and prepared to deliver outstanding results.