FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the specific type of lock and labor required for the job. Before any of our technicians begin work, they will provide you with an accurate price upfront after assessing the situation. This ensures complete transparency and no surprises.
- What is your typical process for working with a new customer?
When you reach out to us, we start by understanding your needs—whether it’s a lockout, rekeying, or security upgrade. Our technician will arrive promptly, assess the job, and provide a clear explanation and pricing before any work begins. Once approved, we get to work quickly and efficiently, ensuring quality and customer satisfaction before we leave.
- What education and/or training do you have that relates to your work?
All of our technicians complete a locksmith certification course with the U.S. Locksmith Institution and undergo in-house training with our experienced experts. This ensures that our team is always up to date with the latest security technology and industry best practices.