FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here are some discount ideas that Kinza Trucking could consider offering: 1. First-Time Customer Discount: 10-15% off for new customers to encourage them to try your service. 2. Referral Discount: 10-20% off for customers who refer friends or family members to Kinza Trucking. 3. Military and Senior Discounts: 10-15% off for military personnel, veterans, and seniors (65+ years old) as a token of appreciation for their service. 4. Student Discount: 10-15% off for students with a valid student ID, to help them with moving or cleaning out their dorms. 5. Bundle Discount: 10-20% off for customers who book multiple services at once (e.g., junk removal and hauling). 6. Volume Discount: 10-20% off for large-scale cleanouts or bulk junk removal projects. 7. Seasonal Discounts: Offer limited-time discounts during slower seasons (e.g., winter) to incentivize bookings. 8. Loyalty Discount: 10-15% off for repeat customers who have used Kinza Trucking's services in the past. 9. Online Booking Discount: 5-10% off for customers who book their appointment online. 10. Community Discount: Offer discounts to customers in specific neighborhoods or communities, promoting Kinza Trucking's commitment to local residents. 11. Non-Profit Discount: 10-20% off for non-profit organizations, charities, or community groups. 12. Special Promotion Discount: Create limited-time offers or promotions on social media or email newsletters to drive bookings.
- What is your typical process for working with a new customer?
Step 1: Initial Contact * New customer contacts Kinza Trucking through phone, email, or online form * Customer provides basic information about their junk removal needs (e.g., type of items, location, preferred dates) Step 2: Initial Consultation * Kinza Trucking representative calls or emails the customer to discuss their needs in more detail * Representative asks questions to determine the scope of the project, including: + Type and quantity of items to be removed + Location and accessibility of the items + Any special requests or requirements (e.g., same-day service, specific timing) Step 3: Quote and Scheduling * Kinza Trucking provides a free, no-obligation quote to the customer based on the information gathered * Representative discusses the quote with the customer, answers any questions, and addresses any concerns * If the customer accepts the quote, a mutually agreeable date and time are scheduled for the junk removal service Step 4: Pre-Service Confirmation * Whether SAME DAY or 1-2 days before the scheduled service, Kinza Trucking confirms the appointment with the customer via phone or email * Customer is reminded of the scheduled time, date, and any specific instructions (e.g., parking, access) Step 5: Service Delivery * Kinza Trucking's team arrives at the customer's location, introduces themselves, and reviews the scope of work * Team efficiently and safely removes the junk and debris, following eco-friendly practices whenever possible * Customer is asked to inspect the work and confirm satisfaction before the team departs Step 6: Post-Service Follow-up * Kinza Trucking follows up with the customer to ensure they're satisfied with the service and to gather feedback * Customer is encouraged to review Kinza Trucking on social media or review platforms (e.g., Yelp, Google) Step 7: Payment and Invoicing * Customer is invoiced for the services provided, with clear breakdown of costs and any discounts applied * Payment is processed according to the agreed-upon terms (e.g., credit card, check, online payment)
- What education and/or training do you have that relates to your work?
We are fully insured and licensed