FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing & Fees • Flat Rate – Based on home size and cleaning needs. • Deep Cleaning & Pet Fees – Extra charges may apply for deep cleaning or pet hair removal. • Travel & Emergency Fees – Additional costs for out-of-area service or last-minute bookings. Discounts & Offers • Recurring Service Discounts – Save on weekly, biweekly, or monthly cleanings. • Referral Rewards – Get 10% off for each friend you refer. • Seasonal Promotions – Special offers during holidays.
- What is your typical process for working with a new customer?
1. Initial Inquiry – *************************************** to discuss your cleaning needs. 2. Free Estimate – We provide a price estimate based on your home size and service requirements. 3. Booking Confirmation – Choose a convenient date and time, and we’ll confirm your appointment. 4. Professional Cleaning – Our team arrives on time with all necessary supplies to provide a thorough cleaning. 5. Quality Check & Feedback – We ensure everything meets your expectations and welcome your feedback. 6. Ongoing Service & Discounts – Enjoy special offers on recurring cleanings and referrals.
- What education and/or training do you have that relates to your work?
• Professional Training – All staff members undergo training in proper cleaning techniques, sanitation, and the safe use of cleaning products. • Experience in Residential & Commercial Cleaning – Our cleaners have hands-on experience with homes, offices, and specialized cleaning needs. • Eco-Friendly Cleaning Practices – We stay up to date with the latest eco-friendly and non-toxic cleaning solutions. • Safety & Compliance – Our team follows industry safety standards and best practices for handling cleaning equipment and chemicals. We continuously improve our skills to deliver the best results for our customers!