FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Total Care Cleaning, we believe in complete pricing transparency. Here’s what you need to know: ✓ Clear Breakdown: Our rates are based on the size of your space, the type of cleaning required, and any additional services you might request. We provide a detailed breakdown of the costs so you know exactly what you're paying for. ✓ No Hidden Fees: What you see is what you get. We do not charge any hidden fees. Any extra costs for special requests or additional tasks will be clearly communicated upfront. ✓ Discounts and Special Offers: We offer discounts for recurring services, referrals, and larger or bundled cleaning projects. Be sure to ask about our current promotions when you schedule your service.
- What is your typical process for working with a new customer?
Here's a streamlined version of our process for new customers: ✓ Initial Contact & Consultation: We discuss your cleaning needs and provide a custom quote. ✓ Scheduling: Once you approve the quote, we set up a convenient time. ✓ Service Day: Our professional team arrives on time and completes the cleaning to high standards. ✓ Final Walkthrough & Follow-Up: We ensure you’re satisfied and welcome any feedback.
- What education and/or training do you have that relates to your work?
Our team is highly trained and continually updates its skills through industry certifications and workshops. Here’s a brief overview: ✓ Comprehensive Training: Each team member has completed extensive cleaning training programs covering best practices, safety, and eco-friendly methods. ✓ Ongoing Education: We regularly attend industry seminars and workshops to stay current with the latest cleaning techniques and technologies. ✓ Specialized Certifications: Several of our staff hold certifications in areas such as green cleaning and sanitation procedures, ensuring top-quality service.