FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Sparkle & Shine Co. we believe in transparency when it comes to pricing. Our rates are competitive and reflect the quality of service we provide. We offer a variety of packages to suit different needs, whether it’s one-time cleanings or recurring services. We also provide discounts for long-term contracts and referrals, as well as special promotions during certain seasons. Please note that additional fees may apply for extra services, such as deep cleaning or special requests, but we will always communicate these upfront. Our goal is to ensure you receive exceptional value without any surprises.
- What is your typical process for working with a new customer?
When working with a new customer at in our company we follow a straightforward process: 1. Initial Consultation: We start with a brief discussion to understand your cleaning needs, preferences, and any specific requirements you may have. 2. Custom Quote: Based on the consultation, we provide a detailed quote that outlines our services and pricing. 3. Scheduling: Once you agree to the quote, we schedule a convenient time for the cleaning service. 4. Service Execution: Our professional team arrives on time and follows our established checklist to ensure thorough cleaning. 5. Feedback: After the service, we encourage feedback to ensure your satisfaction and address any concerns. 6. Ongoing Communication: For recurring services, we maintain open lines of communication to adjust our services as needed. This process ensures that we meet your expectations and provide a seamless experience from start to finish.
- What education and/or training do you have that relates to your work?
At Sparkle & Shine Co, our team is highly trained and experienced in all aspects of cleaning services. We prioritize continuous education, ensuring our staff stays updated on the latest cleaning techniques, safety protocols, and eco-friendly practices. All team members undergo comprehensive training programs that cover efficient cleaning methods, equipment usage, and customer service skills. Additionally, we provide ongoing workshops and certifications in specialized areas, such as deep cleaning and disinfection practices. This commitment to training ensures that we deliver high-quality service and maintain a safe environment for both our clients and our staff.