FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When discussing our pricing, customers should know that we offer transparent rates with no hidden fees. We also provide discounts for regular services or referrals. Additionally, any extra services requested on the day of cleaning may incur additional charges, which we’ll communicate upfront. We strive to ensure our customers understand the total cost before any service begins.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer begins with an initial consultation, where we discuss their cleaning needs and preferences. We then provide a customized quote based on the specifics of the job. After that, we schedule a convenient time for the cleaning. On the day of service, our team will arrive on time, equipped and ready to meet the customer's expectations. We also encourage feedback to ensure satisfaction and make any necessary adjustments for future cleanings.
- What education and/or training do you have that relates to your work?
Our team undergoes comprehensive training in cleaning techniques, safety protocols, and customer service. We stay updated on the latest cleaning products and equipment to ensure effective and efficient service. Additionally, many of our staff members have certifications in specialized cleaning areas, such as carpet care and eco-friendly practices, enhancing our ability to meet diverse customer needs.