FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are based on the scope of work that the customer presents to us. We take into consideration the time it takes to complete the job/project which depends on several factors such as building type (residential, commercial, industrial), use (single family, condo, retail store, medical), materials used to construct it(brick, concrete, wood, steel), ETC. Another important number that we look at is the type of materials that the customer requires, good, medium, or lesser quality. At NCA Construction, we look for the most efficient way to perform our projects, that way, we benefit our customers with the best possible estimate.
- What is your typical process for working with a new customer?
The process we use for working with customers is as follows: #1.- When a customer contacts us, we look to getting as much information as possible about the project. By doing this, we hope to have a good painted picture of our customer needs and wants. Once we understand and are in the same mind with the customer. #2.- We proceed with a ball park pricing over the phone based on similar projects we have done in the past. If the ballpark price is something that the customer and us can work with, we proceed with the next step. #3.- Which would be a site visit to evaluate the job/project, and go thru the final details of the project with the customer. #4.- If the estimate is approved by the customer. We build a written contract in which we specify the project details previously discussed with the customer, job schedule, and the term under the contract. #5.- Once the job is completed, we do our best to make the customer 99.99% satisfied.
- What education and/or training do you have that relates to your work?
10 years working for a general construction company, in which, we did building maintenance, new home projects, built restaurants as tenant improvement projects, and overall home and building repair. 2 years as employee working for 2 management companies took care of hundreds of units. 7 years as licensed general contractor, plumber, electrician and HVAC technician.