FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At POB, our pricing is competitive and transparent: 1) Standard Rates: Clear pricing for all products and services. 2) Discounts: Seasonal promotions, bulk discounts, and loyalty programs. 3) Fees: Additional charges for delivery and installation will be communicated upfront. 4) Custom Quotes: Pricing for custom orders varies; contact us for a personalized quote. 5) Payment Terms: Various payment methods accepted, with options for deposits and installment plans. 6) Price Matching: We match competitors’ prices on identical products/services. For more details or a quote, contact our customer service team.
- What is your typical process for working with a new customer?
1) initial Consultation: We start by scheduling an initial consultation to understand your needs, goals, and expectations. This helps us tailor our services to meet your specific requirements. 2) Needs Assessment: Our team conducts a thorough needs assessment to gain insights into the unique challenges and opportunities your project presents. This allows us to develop a customized approach that aligns with your vision. 3) Proposal and Agreement: Following the assessment, we provide a detailed proposal outlining the scope of work, timelines, and cost estimates. Once both parties are satisfied, we finalize the agreement to kickstart the collaboration.
- What education and/or training do you have that relates to your work?
Our team at POB is highly qualified, with a strong educational and training background: Formal Education: Genral B (CSLB license) , Degrees in interior design, architecture, and related fields from reputable institutions. Professional Certifications: Certified by industry-recognized organizations, ensuring adherence to high standards of practice. Ongoing Training: Regular participation in workshops, seminars, and continuing education courses to stay updated with the latest trends and techniques. Hands-on Experience: Years of practical experience working on diverse projects, from residential to commercial spaces. Specialized Skills: Training in specific areas such as sustainable design, space planning, and project management. Our commitment to education and training ensures we deliver exceptional quality and innovative solutions to our clients.