FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and transparent. We provide detailed quotes before starting any work, so there are no surprises. We occasionally offer seasonal discounts and bundle deals for multiple services. Additional fees may apply for emergency services or extensive repairs, which will always be discussed upfront.
- What is your typical process for working with a new customer?
We start with a consultation to understand your needs and concerns. After an initial inspection, we provide a detailed estimate and explain the scope of work. Once agreed, our professional team completes the job efficiently while keeping you informed every step of the way.
- How did you get started doing this type of work?
Our passion for home safety and maintenance led us to specialize in chimney cleaning and repair. We started small, focusing on providing reliable and thorough service, and have since built a reputation for excellence in the industry.