FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We apply honest and transparent pricing in order for the customer to make an informed decision. We apply a balanced approach of providing a competitive quote while ensuring that all materials are of high quality as we believe craftsmanship is important to the overall customer experience.
- What is your typical process for working with a new customer?
Our process begins with obtaining information in order to book an in-person appointment for a free, no obligation consultation. During the first meeting, we like to meet with customers to understand the nature of the project, their home remodel goals and budget. We use this information to determine if we are the best service provider for the customer’s project and then proceed with developing an estimated quote.
- What education and/or training do you have that relates to your work?
All of our projects use an experienced team with extensive experience in the home remodeling and construction industry. Depending on the project, we provide designers who have a deep portfolio of previous projects who specialize in providing 3D models and renderings; our team also comprises of licensed plumbers and electricians and skilled installers. If needed, we can also provide an architect.