FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Number Ten Agency, we believe in transparency and flexibility when it comes to pricing. Our services are billed based on the hours worked, ensuring you only pay for the time we spend bringing your vision to life. In addition to our hourly rates, we apply a standard agency fee on hard costs (such as vendor fees, rentals, and materials) to cover the logistics and coordination involved in managing these elements. We’re committed to delivering high-quality, tailored experiences, and we’ll always provide a detailed breakdown of costs so you know exactly where your investment is going. Let’s work together to create something exceptional—without any surprises along the way.
- What is your typical process for working with a new customer?
We believe great events start with great communication. When you first reach out to us, we’ll schedule a meeting to get to know you, your vision, and your goals. We take the time to understand what you’re looking to achieve and how we can help, while also discussing your budget and any specific preferences around the style of your event. From there, we’ll lay out our process, which includes crafting a realistic budget, setting timelines, and defining key milestones. We’ll also chat about how you prefer to communicate—whether that’s through regular check-ins, email updates, or quick calls—so that we’re always in sync with your needs. Our goal is to make sure everything feels organized, transparent, and aligned from the start, so you can relax knowing that every detail is in good hands. Together, we’ll map out the entire event journey, from concept to completion, and make sure your vision becomes a reality—on time and on budget.
- What types of customers have you worked with?
We have worked with a range of customers including individuals hosting smaller, social events all the way to large corporations. Examples of past clients include Stripe, Meta, Nike, Converse, and many more.