FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The client should inquire about our current promotional offers, as we have various discounts and promotions on different types of services and products.
- What is your typical process for working with a new customer?
1. Scheduling and Arrival When a client reaches out for appliance repair, we schedule a convenient time and location for our technician’s visit. The technician then calls the client 5 to 30 minutes before arrival to confirm. 2. Diagnostic and Cost Estimate Upon arrival, our technician conducts a thorough diagnostic of the appliance, explains the issue to the client, and provides an estimated cost for the repair. We inform the client of the expected wait time if parts are required. In most cases, we aim to complete the repair on the same day, as our vehicles are equipped with essential parts. 3. Repair and Completion We proceed with the service if the client agrees to the repair cost. If additional parts are needed, we return when they arrive to complete the repair, ensuring timely and efficient service.
- What education and/or training do you have that relates to your work?
Our technicians have at least five years of experience, and they typically gain their expertise in appliance repair through hands-on work, which is the most effective way to learn. Of course, all our technicians are licensed by the state and pass the EPA certification test for handling refrigerants. Since we work with premium brands like Viking, Thermador, Sub-Zero, Wolf, and U-Line, our technicians regularly attend specialized training courses for these appliances. They stay updated with the latest innovations, products, and advanced electronic diagnostic technologies.