FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Flat Rates: We offer flat-rate pricing for most of our services, so you know exactly what to expect with no surprises. Whether it's a standard cleaning or a move-in/move-out service, the price we quote is the price you pay. Discounts: We value our customers and offer a range of discounts, including first-time customer discounts, referral bonuses, and seasonal promotions. Be sure to ask about our current offers! Custom Quotes: Every home and office is unique, and we’re happy to provide a custom quote based on your specific needs. Just let us know what you’re looking for, and we’ll tailor a plan that fits.
- What is your typical process for working with a new customer?
Initial Consultation: We start by understanding your specific cleaning needs. Whether you contact us via text, phone, or through our website, we’ll ask a few questions to get a clear picture of the services you’re looking for and any special requests you might have. Custom Quote: Based on your needs, we’ll provide you with a detailed, no-obligation quote. Our pricing is transparent, so you’ll know exactly what to expect with no hidden fees. Scheduling: Once you’re happy with the quote, we’ll schedule your cleaning at a time that’s convenient for you. We’re flexible and aim to accommodate your preferred dates and times. Service Day: On the day of your scheduled cleaning, our professional, insured, and bonded team will arrive promptly and fully equipped with eco-friendly, non-toxic cleaning products. We’ll get to work right away, ensuring every detail is taken care of to your satisfaction. Quality Assurance: After the cleaning is complete, we’ll do a final walkthrough with you (if you're available) to ensure everything meets your expectations. Your satisfaction is our top priority, and we’re always happy to address any last-minute requests or concerns. Payment & Follow-Up: We accept credit card payments for your convenience. After the service, we’ll follow up to ensure you’re completely satisfied with the cleaning. We value your feedback and are committed to continuous improvement. Building a Relationship: As a locally owned and operated business, we love building lasting relationships with our customers. We’ll keep you informed about any special offers or discounts, and we’re always just a text away for any future cleaning needs.
- What education and/or training do you have that relates to your work?
Our cleaners have extensive experience in eco-friendly cleaning techniques and have completed specialized training in the use of non-toxic, sustainable cleaning products. Additionally, I stay updated on the latest best practices in green cleaning to ensure safe and effective results for homes and offices.