FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Why a consultation fee? The consultation fee covers the time and expertise required to understand your project's unique needs and provide personalized recommendations. It ensures you receive valuable insights from the start, setting the stage for a successful collaboration But before you commit and to enhance efficiency, we encourage prospective clients interested in a new water feature or a remodel to share photos or ideas for their ideal backyard setup. For those seeking repairs or addressing issues with existing ponds, please provide multiple photos and details of the problems. This enables us to offer preliminary estimates over the phone, ensuring a smoother experience for you.
- What is your typical process for working with a new customer?
For new projects or remodels, our initial consultation focuses on understanding your needs, discussing lifestyle preferences, and determining the ideal water feature requirements. We'll explore location, size, shape, and present various options, enhancements, and potential issues. We'll also identify any necessary infrastructure for a successful project. Following this, we'll provide a detailed written estimate for your review and approval. For repairs and troubleshooting, we inspect all components to identify and address issues. If a solution isn't immediate, we'll provide a written estimate for your consideration
- What education and/or training do you have that relates to your work?
Jorge Castellanos, our owner and founder, brings over two decades of experience as a passionate designer and pond builder. He has successfully led numerous projects, overseeing construction and design. Jorge has received training from some of the industry's top pond builders across the United States and has actively participated in hands-on training and remote classes provided by Aquascape.