FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer standard packages and offer FREE multi-point inspections to determine if additional services are recommended. We've been in business since 1991 and have a reputation for never suggesting unnecessary products or services. But we do offer a variety of valuable options. Some options can improve energy efficiency saving the homeowner money. Others can improve indoor air quality. We always try to provided the best "Package" to meet our customers needs and budget. Plus, bundling services can save the homeowner time and money. We even offer zero percent financing to qualified customers so they can spread the cost out over several months, taking advantage of bundled prices.
- What is your typical process for working with a new customer?
Most Air Duct and Dryer Vent cleaning jobs can be quoted right over the phone. But we also offer a FREE multi-point inspection and formal price quote. Optionally, we offer detailed visual inspections and we use infrared cameras, video, airflow and IR thermometers to provide information about each duct/vent, the HVAC equipment cabinet and components in a written report.
- What education and/or training do you have that relates to your work?
Air duct and dryer vent cleaning doesn't require any special licensing by law, but we provide training and use methods and equipment recommended by the National Air Duct Cleaning Association. We have HVAC trained technicians who also have EPA certification. Additionally, even our office staff takes online courses and are familiar with the cleaning processes.