FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on several factors such as: services performed, the amount of time allocated to each service, packing and moving expenses specific to the needs of each claim, and market value provided by our estimating software called Xactimate. We are highly experienced with working with insurance companies for coverage, but in the alternative, when a customer pays cash, we calculate an amount based on the damage, the services that will be needed to mitigate the damage, and we do keep their deductible and mandatory testing costs in mind with those prices. Ultimately, the cost of every job is subjective to that specific job as it is based on work performed to mitigate their specific damage incurred.
- What is your typical process for working with a new customer?
We take pride in getting to know our customers. We get to the bottom of their wants and needs. We will ask you a multitude of questions so we can make sure you are taken care of.
- What education and/or training do you have that relates to your work?
- IICRC #116874 - Certified FIRM - IICRC Triple Master - IICRC Master Textile - IICRC Master Fire & Smoke - IICRC Master Water Restoration - Commercial Drying Specialist Certified (IICRC) - Water Technician Certified (IICRC) - Applied Structural Drying Certified (IICRC) - Specialty Drying Expert - Gymnasium Wood Floor Drying Certified (IICRC) - Mold Remediation Technician Certified (IICRC) - Mold Remediation Assessor #CMR0000037927 - Trauma Crime Scene Clean Up Certified (IICRC) - Carpet cleaning Technician Certified (IICRC) - Upholstery Cleaning Certified (IICRC) - CAT 3 Sewage Technician Certified (IICRC) - CA-OSHA Certified - Content Cleaning Expert - Content Conservation Specialist (AIC) - Health & Safety Certified (IICRC) - Bloodborne Certified (IICRC) - HIPPA Certified - Infection Control Risk Assessment Certified (ICRA) - Risk Management & Infection Control #116874 - FIRE & Smoke Certified (IICRC) - Odor Certified (IICRC) - ESPORTA Certified - Fireline Ultrasonic Certified - Fireline Deionize Electronic Certified - Taxidermy Cleaning Specialist - Content Processing Technician (IICRC) - Fine Art Cleaning & Drying Specialist - Fire & Water large loss Consultant - Concrete Drying and Inspection Certified (ASTM) - Registered Concrete RH Test Consultant (Wagner) - Building Restoration Specialist - Matterport 2-D and 3-D Documentation Certified - Cause and Effect Expert - Field Consultant - Subject Matter Expert - Appraiser IAUA