EZ PC Help

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Computer issue

Computer type

Desktop or laptop

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Introduction

Over 25+ years experience with Microsoft Windows computers. Help us help you fix your computer. - Affordable PC and laptop assistance. - Virus, Adware, Malware removal - Blue screen errors and other errors - Wifi and Internet issues - Printer, webcam, other peripheral installation and troubleshooting We do NOT sell/replace/repair hardware (i.e. graphics card, battery, cpu, ram, hard drive, cracked screen)

Overview

Current Top Pro

Hired 306 times

Background checked

1 employee

1 year in business

Payment methods

This pro accepts payments via Credit card, Google Pay, Square cash app, Venmo, and Zelle.

Social media

Facebook, Instagram

Featured Projects

5 photos

Virus Removal
Computer Repair
Computer Support
Computer Repair

Specialties

Computer issue

, ,

Computer type

Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

Excellent 4.9

203 reviews

5

97%

4

2%

3

0%

2

0%

1

1%

Read reviews that mention:

Joyce R.

1 month ago

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Hired on Thumbtack

If I could have chosen more than 3 descriptions for working with EZPC Help, I would have picked all 5!! Andrew responded very quickly to my call for help, put me at ease that he would do everything he could to resolve my computer and printer issues, and certainly delivered on his promise!! My computer had more issues than I realized, but he dealt with each one...explaining everything as he went along; then he replaced my McAfee with a much better (and free) virus protection!! He succeeded in getting my printer to scan, again, and helped trouble-shoot some other problems with it. The only thing we couldn't solve was that it would still not print; but he called me back and suggested I call the Canon company the next day for the tech help I needed. I did so, and that person walked me through how to do a "deep cleaning". We got some improvement, and I have to perform no more than 1 per day for only 2 more days...then try to print as I normally do. The great thing about EZPC Help is that Andrew could do everything remotely with my computer!!! This was a real blessing, because we live in the country, 20 miles from our small town, but there are no available computer repair services within 95 miles!!!! I was ready to do my own "repairs" with a hammer, but thanks to Andrew... I didn't have to resort to that!!!! YES!! I rate his work as EXCELLENT, and HIGHLY recommend him!!!! -- Joyce Richie

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Tara L.

Oct 9, 2024

·

Hired on Thumbtack

Best computer repair person I have ever worked with in 40 years. I can't say enough fine things about him. Also, he is very reasonable about his fees, I even paid him more than he asked for as he was that good and a great guy. I will use him from always.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Hillary V.

Jan 12, 2024

·

Hired on Thumbtack

I can't say enough good things! After searcing for months to find someone knowledgeable to fix my old Lenovo, I tried Thumbtack. I was fortunate to connect with EZPCHelp, who responded to my request for help literally in no time! Andrew remotely helped me to resolve issues that were longstanding and some that I had just learned to ignore. He also instructed me about how to make my son's laptop work more efficiently, which was an added benefit. I was happy to pay his fair price. He really knows his stuff and it was fun to work with as well. After 25 years with a large accounting firm, I was used to having company tech guys help me, and Andrew is that caliber of repair person! I've got a few other computers and will be contacting him again and have recommended him to some friends. I know they will be as pleased as I am!

Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Robert k.

4 weeks ago

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Hired on Thumbtack

Never have seen such patience with a computer stupid person as myself. Andrew said he'd walk me thru it and so he did where two others failed & cost me dearly. If you have a computer problem he your savior!!

Details: PC • Desktop • Troubleshooting needed to determine issue • At the pro’s location • Remotely (phone or internet)

Computer Repair

Kathy F.

2 weeks ago

·

Hired on Thumbtack

I found Andrew and EZPC on google. I submitted a request do to laptop issues. Within 7 minutes or less Andrew called. Within 1 our my laptop was fixed!! Extremely knowledgeable, kind. EZ PC and my laptop are located on the complete opposite of the US. I will be using EZ PC for all computer issues moving forward. Wonderful experience!

Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Credentials

Background Check

Andrew Franke

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
we offer some of the most affordable rates for PC troubleshooting and we also offer price-matching.
What is your typical process for working with a new customer?
We use remote control software to safely connect to a client's computer. In the event the computer is unable to connect to the internet, we walk the client through the needed steps to restore internet access for their computer, then we identify and resolve the original cause of the problem.
What education and/or training do you have that relates to your work?
Computer Science degree and 25+ years IT experience

EZ PC Help

FAQs

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