FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide upfront estimates with no hidden fees, ensuring you know exactly what to expect. Our pricing is competitive and reflects the quality of workmanship and materials we use. We also offer discounts for seniors, military members, and repeat customers. While some jobs have a flat rate, others may vary based on complexity, materials, and labor. If additional work is needed beyond the initial estimate, we always communicate it first.
- What is your typical process for working with a new customer?
First, we start with a consultation—either over the phone or in person—to understand your plumbing needs. We then provide a clear, upfront estimate with no hidden fees. Once approved, we schedule a convenient time for the job. Our team arrives on time, completes the work efficiently, and ensures everything meets safety and quality standards. After the job is done, we walk you through the work completed and answer any questions. Your satisfaction is our priority, and we’re always here for any follow-up needs! Contact us today to get started!
- What education and/or training do you have that relates to your work?
Our team is fully licensed and trained in the latest plumbing techniques, building codes, and safety standards. We have completed industry-certified apprenticeship programs and ongoing training to stay up to date with modern plumbing technologies, including tankless water heaters, repiping, and advanced leak detection. With extensive experience in both residential and commercial plumbing, we ensure high-quality workmanship and reliable solutions for every customer. Your home deserves expert care—trust RetroFlow Plumbing for the job!