Value Services

Hello, We regret to hear about your dissatisfaction and appreciate you taking the time to provide feedback on our service. Our goal is to ensure clarity and address any concerns you may have regarding the cleaning service provided at your home. To begin, we would like to confirm that our cleaning crew adhered to the initially agreed upon duration of three hours for the service. Understanding the extensive cleaning required due to the prolonged period since the last maintenance, they voluntarily extended their service by an additional hour and a half at no extra cost to you. This decision was made in good faith, to thoroughly address the cleaning needs of your home. Regarding the specific issue with the floors and candle wax you mentioned, our team made an effort to clean this as effectively as possible without causing damage to your flooring. Specialized cleaning techniques are sometimes necessary for such situations to avoid scratching or damaging the floors. This concern was communicated to you during our follow-up call, where we sought to ensure that the service met your expectations. At that time, the candle wax on the floors was identified as a primary concern. We understand that upon reviewing the service, you have additional feedback that was not discussed at the conclusion of the cleaning session. We sincerely apologize for any misunderstanding or shortfall in meeting your expectations. Our team strives to provide thorough and careful cleaning services, tailored to the unique needs and concerns of each client. While it is disheartening to hear that you are considering other services for future cleaning needs, we respect your decision. We are committed to continuous improvement and take all feedback seriously as part of our effort to enhance our service quality. Should you wish to discuss this matter further, or if there is any way we can assist you in the future, please do not hesitate to contact us. We value your business and hope to have the opportunity to serve you better. Thank you again for your feedback. Warm regards, Monica

First and foremost, please accept our heartfelt apologies for not living up to your expectations on this occasion. We truly value your feedback and, upon reading your review, we immediately reached out with an offer to revisit and properly clean the areas that were missed. It was our understanding that this could have fit into your schedule, especially since our crew was still in proximity and had completed the job earlier than anticipated. We want to reassure you that our billing practices reflect the actual work done, as we strive to be a fair and transparent company committed to delivering the best service possible. It’s clear we fell short this time, and for that, we are sincerely sorry. After your review was shared, our priority wasn’t to question your observations but to offer a swift solution, putting your concerns at the forefront of our actions. We’re extending our apologies once more and would like to reiterate our offer to come back and address all the areas of concern. Your satisfaction is our top priority, and we’re here to make things right if you decide to give us another opportunity. Thank you again for your valuable feedback. We hope to turn this experience around and ensure your complete satisfaction with our services. Wishing you a wonderful day ahead and looking forward to the possibility of serving you again.