FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and straightforward to ensure no surprises: Initial Diagnostic Fee: We apply a nominal fee for the initial diagnostic, which is credited towards the final repair cost if you proceed with our services. Repair Costs: These vary based on the complexity of the issue and parts required. A detailed estimate is provided post-diagnosis. No Hidden Fees: The provided estimate includes all labor and parts. Discounts: We offer discounts for first-time customers, referrals, and specific groups (e.g., students, military personnel). Please inquire about current promotions.
- What is your typical process for working with a new customer?
Our process is customer-focused and straightforward: Initial Contact: We discuss the issue over the phone or via messaging on Thumbtack. Diagnostic Appointment: We schedule a convenient time for the initial diagnostic. Estimate: Post-diagnosis, we provide a detailed estimate for your approval. Repair: Upon approval, we will proceed with the repair, keeping you updated throughout. Final Testing and Delivery: We ensure the repair is satisfactory before finalizing the service.
- What education and/or training do you have that relates to your work?
I hold a bachelor's degree in information technology and have completed specialized training in [Specific Areas, e.g., hardware repair, software troubleshooting]. My education is complemented by ongoing professional development to stay current with the latest technology and repair techniques.