FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have three levels of pricing for our drapery depending on the type of material and the hardware the client chooses. Our price matching policy on similar materials gives peace of mind to our customers. We offer free video or in home consultations as well as free installations and shipping with purchases of minimum $2000.
- What is your typical process for working with a new customer?
We respect our customers' time - and that's why we offer 45 min free video consultations that help us understand the project, requirements, preferences, and determine if it's a fit. The same day, or sometimes even during the consultation, the customer receives a ballpark cost estimation as well as link to samples that the designer believes fit best based on the conversation. If customer decides it's a GO, we come to measure and sign off on the final price quote. Please note: the lead time from when the order was placed is between 4 to 6 weeks, depending on seasonality.
- What education and/or training do you have that relates to your work?
Hi there, I’m Oana, and I’m thrilled to be the creative mind behind OM Drapes Design. I am a wife, a mother, and a seasoned businesswoman with a strong desire to set new standards in the industry. With an MBA and multiple certifications in interior design, window treatments, and motorization, my creativity blends seamlessly with my product knowledge and technology-savviness to elevate the experience of our customers. Oana is the lead designer and she will take time to understand your needs, style and make sure she provides the kind of quality you are looking for within the budget you discuss.