FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and tailored to meet your specific needs. We provide a free consultation and detailed estimates, so you know exactly what to expect—no hidden fees, ever! For recurring services like weekly, biweekly, or monthly cleanings, we offer discounts to help you save. Special services, such as deep cleaning or move-in/move-out cleaning, are priced competitively and based on the size and condition of the space. We’re happy to work within your budget and create a plan that fits your lifestyle.
- What is your typical process for working with a new customer?
When working with a new customer, we want to make the process as seamless and personalized as possible. Here's what you can expect: 1. Customized Cleaning Plan: Based on our conversation, we’ll provide a detailed proposal outlining the services, schedule, and pricing. 2 Initial Walk-Through: We start with an initial walk-through of your home or office to understand your specific needs, preferences, and any areas of concern. During this time, we’ll take notes on what’s most important to you and create a tailored cleaning plan. 3. Cleaning Session: During the first session, we focus on addressing any key areas you highlighted while providing a thorough overall clean to set a high standard. 4. Final Walk-Through: After we’ve finished cleaning, we do a final walk-through with you to ensure everything meets (or exceeds!) your expectations. We value your feedback and will happily make any adjustments. 5. Ongoing Communication: If you choose recurring services, we check in regularly to ensure you’re satisfied and make any updates to your cleaning plan as needed. Your satisfaction is our priority every step of the way!
- What education and/or training do you have that relates to your work?
Our team has undergone extensive training in professional cleaning techniques to ensure we deliver exceptional results every time. We are knowledgeable about the safest and most effective ways to clean different surfaces and materials, from delicate glass to hardwood floors and stainless steel. Additionally, we stay up-to-date on best practices for sanitization and use eco-friendly, non-toxic cleaning products upon request. We also specialize in detailed tasks such as grout cleaning, upholstery care, and post-construction cleaning. Rest assured, you’re hiring professionals who care about the quality of their work and your satisfaction.