FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Lee's Air, Plumbing, & Heating, we believe in providing straightforward flat rate pricing with no hidden fees. We offer competitive rates that reflect the quality and reliability of our services. Additionally, we occasionally provide discounts on select services and seasonal promotions, helping you save on essential home repairs and maintenance. For your peace of mind, we’re upfront about any potential costs before starting work, so you’re never surprised by your bill. We also offer financing options to ensure you can get the service you need, when you need it, without financial stress.
- What is your typical process for working with a new customer?
When you choose Lee's Air, Plumbing, & Heating, our process is designed to make your experience smooth and hassle-free: Initial Contact: You can reach out to us 24/7 through phone or online booking. We offer convenient two-hour service windows so you can quickly get back to your routine. Understanding Your Needs: We begin by discussing your home comfort issue—whether it's an AC system problem or plumbing issue—and carefully listen to understand the root of your concern. Scheduling an Appointment: Once we understand your needs, we schedule an appointment that works best for you. Our team ensures timely arrival and communication throughout. On-Site Diagnosis: Our trained technicians will arrive promptly, assess the issue, and provide a clear explanation of what needs to be done. We always offer upfront pricing before any work begins. Service Completion: After your approval, we complete the necessary repairs or maintenance efficiently and professionally, ensuring the job is done right the first time. Follow-Up & Satisfaction: After the service is completed, we ensure everything is working perfectly and provide you with any relevant tips or advice for ongoing maintenance. Your satisfaction is our top priority!
- What education and/or training do you have that relates to your work?
At Lee's Air, Plumbing, & Heating, our team of professionals undergoes extensive education and training to ensure top-tier service. Here's what sets us apart: Certified Technicians: Our HVAC technicians hold industry-recognized certifications, including EPA and NATE (North American Technician Excellence) for HVAC. Ongoing Training: We invest in continuous education, keeping our team updated on the latest technologies, tools, and best practices in HVAC and plumbing. This ensures we’re always prepared to handle the latest systems and innovations. Manufacturer Training: Our technicians receive specialized training directly from leading manufacturers, giving them in-depth knowledge of the equipment we install and service. Safety and Compliance: We strictly adhere to safety standards and building codes, ensuring that all work is compliant with local regulations and best practices for both HVAC and plumbing. This rigorous training allows us to deliver expert solutions while maintaining the highest standards of quality and safety.