FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Since Centralmont Flooring has national accounts with the largest flooring manufacturers in the United States and we perform an abundance of work in the greater Bay Area, we are able to offer the most technologically-advanced products to our customers FOR LESS.
- What is your typical process for working with a new customer?
We will respond via phone call or text, usually that day or the next business day to set up an appointment for a free estimate. During this appointment product samples, scope, budget and time frame will be discussed. After, a free estimate will be emailed. If the customer elects to move forward with the project a deposit and signed contract are required to order materials. When we receive all materials, we will call to set up an installation date. Following installation an invoice is emailed for the remaining balance due.
- What education and/or training do you have that relates to your work?
Centralmont Flooring's administrative staff are all college educated with many years of experience in business, civil engineering, education, accounting and construction project management. We pride ourselves that every single staff person is a subject matter expert in flooring, both structural as well as basic floor covering practices. Our installers are highly-skilled, professional and accountable as they are A-rated, full-time employees; we do not use sub-contractors.