FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When pricing or quoting a job I get the material cost from the vendor. I take the cost and I times it by 1.5% by doing this this helps me with fuel cost, and other cost associated with picking up the equipment and getting the team out there to do the install or the repair I charge a flat rate labor cost for each individual type of installation.
- What is your typical process for working with a new customer?
I do this with all my customers not just the new customers, when I first show up, I listen to their needs and also there wants and come up with a game plan that best suits them. After we’ve come up with a game plan, I spend time going over where the equipment is going to be located, the efficiency of the equipment if there are any special needs when it comes to air quality due to allergies or any other needs, we even go over controls such as thermostats or zoning systems. But at the end of the day, I make sure that the customer understands what they’re getting. They’re happy with what they’re getting And they’re getting it at a fair price. I do not hard sell. I also offer all first responders, military and government employees a $500 discount.
- What education and/or training do you have that relates to your work?
I have C20 contractors license, I have also went to carrier school, I am certified in installation and start up on VRF systems, from Mitsubishi, LG, Samsung, Fujitsu, carrier, York, and trane. OSHA 10, OSHA 30, OSHA confident person. I also have my electrical NFPA certificate. I am a certified rigger also certified on atmospheric and steam regeneration boilers Raypak, and Lochinvar boilers