FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I work/bill on a time and materials basis for the most part, but am open to discussion about working on a set bid, depending on the project. I don’t upcharge charge my clients for materials, i always create detailed invoices with receipts for clients home and business records and our invoices are sent in a weekly basis. I have 2 men that work for me, d have a rate schedule for them as well.
- What is your typical process for working with a new customer?
Phone consultation first, and then if it all seems to be a solid fit, a site visit. (In some rare cases a consultation fee is implemented, if it’s a large and timely assessment with a fair amount of travel) Then we review all expected business agreements, and if we are all set, I have a simple contract for us to agree on. Then, the most typical part of the process with a new customer is to watch everyone get exited about the great new addition (or repair solution) to the lives of the client that we are creating :)
- What education and/or training do you have that relates to your work?
I have had some wonderful mentors. I was originally guided into the trades by my father, a unique artisan, with a perfectionist sensibility, and a high regard for the most excellent quality work. That sensibility, I still maintain. Through the years, I’ve worked under some very unique designers, architects, structural engineers, and contractors, all of which I naturally made a point to learn from, listen to, and observe. As far as any formal schooling, I did go to art school, which included years of craft, work projects, shop craft, and developing the ability to derive a concept, plan it out, and see it through to production and delivery.