FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I usually charge by the hour. However I have a series of fixed fee pricing for common briefs such as Logo Design, Stationery, and have different monthly marketing packages for clients, depending up requirements. Estimated job pricing is given per specific job, once the brief has been defined.
- What is your typical process for working with a new customer?
The fundamental is personal service. Usually everything starts with a telephone conversation to ensure congeniality and that we can provide what the client requires. We also cover pricing expectations and time frames. This is then inevitably followed by a meeting where the project is discussed in detail. Everything is then confirmed in writing and the project is commenced. Briefs are broken down in stages which trigger project reviews, to ensure everything is agreed, is on track and the client is happy.
- What education and/or training do you have that relates to your work?
Constantly learning to stay up to date, utilizing the latest Adobe Creative suite. Web design and Social Media is progressing at such a rapid speed that if you don't remain abreast of technology, you get left behind!