FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing always depends on the job most jobs take an hour There is a diagnostic on most jobs. Depending on the area, there were traveling to the diagnostic ranges anywhere from $89 to $165. This entire diagnostic will be waived. If we do any work, we will just charge the estimate. Not the diagnostic plus the estimate. Most jobs need to have an evaluation before we get on-site to be safe before. We quote also to make sure what the customer wants. Is the correct thing for the house and the situation for the repair or replacement?
- What is your typical process for working with a new customer?
Typical process working with a new customer figure out what they need what their wants are and what they may or may not need customer always decides for themselves the plumber has to listen that’s the most important part about customer service not selling the customer something I don’t need
- What education and/or training do you have that relates to your work?
Education two years contractor 2000 also a summer seminar with Tom Hopkins and then the trade for 25 years the reason why I’m still doing it because I love customers without customers are probably be bored I like fixing things or people have a problem I like to fix it makes me feel good and I love that they have hot water but no leaking pipes when I’m done or fixtures that work