FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Samson Handyman Solutions, we believe in transparent and straightforward pricing. Here’s what our customers should know: Hourly Rate: Our standard rate is $50 per hour, with a minimum commitment of 2 hours. This ensures that we have adequate time to complete your project to our high standards. No Hidden Fees: We pride ourselves on honesty and transparency. There are no hidden fees or unexpected charges. Any additional costs (e.g., materials or special equipment) will be discussed and agreed upon before work begins. Discounts: We offer discounts for larger projects and repeat customers. If your project requires more than 8 hours of work or if you’re a returning client, please let us know, and we can discuss a customized rate. Free Estimates: We provide free estimates to all our customers. By sending us photos or scheduling an on-site evaluation, we can give you an accurate quote tailored to your needs.
- What is your typical process for working with a new customer?
At Samson Handyman Solutions, we strive to make the process seamless and straightforward for our new customers. Here's what you can expect when working with us: Initial Contact: Once you reach out to us, we will have a brief discussion to understand your needs and project requirements. This can be done over the phone, via email, or through our online inquiry form. Photo Submission and Evaluation: To better understand the scope of work, we may ask you to send some photos of the project area or items involved. This helps us provide an accurate assessment and prepare for the job. Free Estimate: Based on the information and photos provided, we will give you a free estimate. This includes a breakdown of costs, estimated time for completion, and any other relevant details. We believe in transparency, so there are no hidden fees or surprises. Scheduling: Once you approve the estimate, we’ll work with you to find a convenient time to start the project. We offer flexible scheduling to accommodate your availability. On-Site Visit: Our skilled handyman will arrive on time and fully equipped to complete the job. We take pride in our professionalism, ensuring the work area is kept tidy and respecting your space. Execution and Quality Check: We carry out the work efficiently while maintaining high standards. After completion, we conduct a thorough quality check to ensure everything meets your satisfaction. Customer Feedback: Your feedback is valuable to us. We’ll follow up to ensure you’re happy with the results and to address any questions or concerns you might have. We’re committed to providing exceptional service from start to finish, ensuring your project is completed on time and to your satisfaction.
- What education and/or training do you have that relates to your work?
At Samson Handyman Solutions, our team brings a blend of formal education and hands-on experience to every job: Certified Professionals: Our handymen hold certifications in key areas like carpentry, electrical work, and plumbing, ensuring we meet industry standards and safety regulations. Extensive Experience: With years of practical experience, we can handle a wide variety of tasks efficiently, from basic repairs to complex projects. Continuous Training: We stay updated on the latest techniques and safety practices through ongoing training and workshops, which helps us maintain high-quality service. Our commitment to skill development ensures that we deliver reliable, top-notch work on every project.