FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a price guarantee. If the price is unreasonable, it should be less. Many times assessing what it takes to fix cannot be achieved without first inflating the price so high as to compensate if it takes longer. We offer discounts and stick to fixed pricing where we can to help the user not feel they are not knowing what the price will be. I will troubleshoot a problem for 3 hours if there are things to try. In that example, the user is only charged for 1 hour and the parts.
- What is your typical process for working with a new customer?
Phone call. Email followup of next steps. Schedule provided to let you know when to expect.
- What education and/or training do you have that relates to your work?
30+ years working with computer related projects. Formerly a VP of Information Systems, Software Development and Professional Services. We had relationships with Microsoft and were MSP's. I received a MCP in the late 90's. I also work with Mac's and do upgrades and updates. The boundary is endless but if I don't know how to do it -- I learn it and do NOT charge you for that part of the process. Been working with websites since yahoo.com was born.