FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Usually negotiable on this site due on location, Product and Issue. An Example would be a customer had a microwave in Dinuba, CA and I originally quoted a price that included gas, time, electrical diagnostic, and provision of an estimate for the repair. Since the client provided all error codes that we could verify over the phone I was able to drum up an estimate for the complete repair and I just charged the initial labor charge for the diagnostic fee and moved it over to the complete labor rate. example: $50 for trip, diagnostic, and estimate-----error code pointed to the board ("F1" error- tech manual said change the board; board relay failure----so no need to go out to diagnose the issue as a complete waste of time). so I just priced the board $165 and $50 labor---$215 total charge. Unfortunately, this wont work on most cases but it can serve as an example.
- What is your typical process for working with a new customer?
This site is all about the negotiation. we start with a greet, and then move into the nature of the issue. The information that is most important to me is the 1) Model and serial number 2) age of the product 3) detailed info on the nature of the issue Including error codes; and how long the issue has been going on,
- What education and/or training do you have that relates to your work?
Computer science degree & minor in AC/DC electronics Sub Zero Factory Certified in 2015 (Freon & Sealed System Certified) EPA Certification #85F1F6EF579E5E1C0