FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Competitive Pricing: Our rates are fair and transparent. 2. Discounts: We offer discounts for referrals, seniors, and military. 3. No Hidden Fees: All costs are outlined upfront. 4. Payment Options: Flexible plans available upon request. 5. Free Estimates: No obligation quotes provided.
- What is your typical process for working with a new customer?
1. Initial Consultation: We discuss the customer’s needs and concerns. 2. Inspection: Perform a thorough roof assessment to identify issues. 3. Detailed Estimate: Provide a transparent, itemized quote for the project. 4. Agreement: Finalize the scope of work, pricing, and timeline in writing. 5. Project Execution: Begin work promptly, keeping the customer updated throughout. 6. Final Walkthrough: Ensure the customer is satisfied with the results. 7. Follow-Up: Provide support and answer any post-project questions.
- What education and/or training do you have that relates to your work?
1. Extensive hands-on experience in roofing installation, repair, and maintenance. 2. Certified training in advanced roofing systems and materials, including ice and water shield applications. 3. Knowledge of building codes, safety standards, and proper flashing techniques. 4. Ongoing education to stay updated on industry advancements and best practices. 5. Specialized training in assessing structural damage and providing long-term roofing solutions.