FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing policy is transparent and fair. We offer a free visit from our specialist for inspection and evaluation. Our competitive rates come with no hidden fees, and our detailed estimates ensure that you know exactly what to expect. If you have insurance, we can assist in the claims process to help you maximize your benefits. Feel free to contact us for more information about our rates and potential discounts.
- What is your typical process for working with a new customer?
Initial Contact: You reach out to us via phone or text. Free Inspection: We arrange a free visit from our specialist to inspect and evaluate the damage. Detailed Estimate: We provide a detailed estimate with transparent pricing, so you know exactly what to expect. Insurance Assistance: If you have insurance, we assist in the claims process to help maximize your benefits. Commencement of Work: We immediately start addressing the problem and performing the drying process, keeping you informed at every step. Final Walkthrough: Once the job is completed, we conduct a final walkthrough with you to ensure your satisfaction. We’re with you every step of the way to ensure your property is restored promptly and professionally.
- What education and/or training do you have that relates to your work?
At Flood Dry Water Damage Restoration, our team is equipped with a wealth of experience and specialized training. Our technicians have certifications from recognized bodies such as the Institute of Inspection, Cleaning and Restoration Certification (IICRC). They are well-versed in water damage restoration techniques, mold remediation, and structural drying. Continuous education and training ensure that they stay up-to-date with the latest industry standards and best practices. We're committed to providing top-notch service to help you recover quickly and efficiently. Feel free to ask any more specific questions!