FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Luxor, we believe in providing high-quality appliance repair at a price you can afford. Here’s what you should know about our pricing: No Hidden Fees: We offer upfront pricing with no surprise charges. What we quote is what you pay. Competitive Rates: Our prices are designed to be fair and competitive within the industry, ensuring you get excellent value for your money. Diagnostic Fees: A diagnostic fee may apply for identifying the issue with your appliance, but this fee will be waived if you decide to proceed with the repair. Discounts & Promotions: We offer occasional discounts and special promotions to help you save even more. Be sure to ask about our current deals when you schedule your service! Warranty on Repairs: All of our repairs come with a warranty, ensuring you have peace of mind knowing that your appliance will continue to run smoothly after our visit. We aim to keep the process simple and straightforward. If you're ever uncertain about any part of the pricing, we’re happy to explain further before we begin any work.
- What is your typical process for working with a new customer?
When working with a new customer, a typical process would involve several key steps to ensure clear communication, efficient service, and customer satisfaction. Here’s a breakdown of how we might approach the process: Initial Contact: Phone/Email Inquiry: The customer reaches out, either by phone or email, with a description of their garage door issue. This could include things like the door not opening, making noise, or requiring maintenance. Gathering Information: I ask a few key questions to better understand the issue (e.g., the type/brand of the garage door, when the problem started, or if they noticed anything unusual). Scheduling an Appointment: Set Up a Convenient Time: I offer a few available time slots for a visit, based on the customer’s availability. I ensure we can arrive promptly and at their convenience. Confirmation: Once a time is selected, I confirm the appointment via phone or text, providing an estimated time of arrival. On-Site Inspection & Diagnosis: Assessment of the Problem: Upon arrival, I inspect the garage door thoroughly, paying attention to the springs, cables, opener, and tracks, as well as any other components that might be malfunctioning. Diagnostic Explanation: After diagnosing the issue, I explain the problem clearly to the customer, describing what needs to be repaired or replaced and why. Provide a Clear Estimate: Cost Estimate: I provide a transparent and detailed estimate, including labor, parts, and any additional costs. This gives the customer the opportunity to ask questions or discuss options before moving forward. Repair/Service: Approval to Proceed: Once the customer approves the estimate, I proceed with the necessary repairs or maintenance. I aim to complete the work efficiently and correctly to avoid any disruptions. Quality Check: After finishing, I perform a thorough check of the garage door to ensure everything is functioning as it should. Customer Walkthrough: Explaining the Work: I explain what repairs or replacements were made and provide tips for maintaining the door, ensuring it lasts longer and operates smoothly. Answering Questions: I encourage the customer to ask any questions about their garage door or maintenance tips for the future. Payment and Follow-Up: Invoice & Payment: I provide a clear, itemized invoice for the services rendered. I accept various payment methods for customer convenience. Follow-Up: After the service, I may follow up with a call or email to ensure that the customer is satisfied with the work and to address any additional concerns. This approach ensures that the customer feels informed, respected, and confident in the service provided from start to finish. It also helps build trust for any future repairs or maintenance needs.
- What education and/or training do you have that relates to your work?
At Luxor we pride ourselves on our knowledge and skills, which come from years of hands-on experience and professional training. Here's what qualifies us to handle all your appliance repair needs: Industry Certifications: Our technicians are certified through recognized industry programs, ensuring we stay up-to-date with the latest technologies and repair techniques. Ongoing Education: Appliance technology constantly evolves, and we regularly attend workshops, seminars, and training programs to keep our knowledge sharp and current. Hands-on Experience: Since 2017, we have worked with a wide range of appliances and models, which has allowed us to gain deep, practical experience in diagnosing and fixing issues efficiently. Troubleshooting and Problem Solving: Our team is skilled in diagnosing complex appliance issues and finding effective solutions quickly, thanks to years of training and real-world problem-solving. We’re not just repair experts—we’re passionate about delivering high-quality service with integrity, knowledge, and expertise.