FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our goal is to help as many people as we can. To do this, we don't leverage using hours to bill our cliens. Every job that we do has a price - regardless of the amount of time it takes - so that there is no guessing on the price or a change in the amount the estimate stated. We are confident in our ability and will strive to have your confidence in us.
- What is your typical process for working with a new customer?
Every customer will need to provide a time window for us to arrive (generally 2 hours). This is because we often have a job before the set appointment and may arrive a little after the front side of the appointment window. We always dispatch and send a text or email to let you know we are on our way. With every client, we respect your property - we will always wear boot covers to reduce dirt in your home make sure everything is as it was in the beginning of the appointment. We always start with a FREE EVALUATION of the job. This changes if a diagnosis or equipment is needed. We will always reveal this to you upfront before anything starts. Should you choose not to proceed, there is no cost. Very much of what we do is digital. So, texting, emails and calls are recorded and the most ideal way to communicate with the Beastbay Team.
- What education and/or training do you have that relates to your work?
The technicians at Beastbay Plumbing are all trained and fall under our Plumbing License through the State of California. Multiple managers go out to the field to check on projects to ensure that everything is done to code and matches or exceeds customer expections. The technicians have meetings multiple times a week to ensure their awareness in what it takes to uphold their responsibilites.