FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and transparent. We charge based on the volume of items being hauled, their weight, and the type of material. Additional Details: 1. Discounts: We offer discounts for large loads, repeat customers, and referrals. 2. Fees: Some items, such as appliances or electronics requiring special disposal, may incur additional fees. We'll always inform you upfront. 3. Free Estimates: We provide free, no-obligation estimates to ensure you're comfortable with the cost before we begin. Our goal is to make the process stress-free and budget-friendly for every customer!
- What is your typical process for working with a new customer?
1. Initial Contact: Once you reach out, we’ll gather basic information about your hauling needs, including the type and quantity of items. 2. Photo Submission: To better understand your needs, we appreciate receiving photos of the items to be hauled. This helps us provide an accurate estimate and ensures we bring the appropriate tools and equipment for the job. 3. Transparent Estimate: Based on the details and photos you provide, we’ll offer a clear, upfront quote. While we may not always be the lowest-cost option, we prioritize accuracy and will honor our quoted price if the provided details are accurate. 4. Scheduling: After agreeing on the price, we’ll work with you to schedule a convenient pickup time that fits your schedule. 5. Completion: On the day of service, our team will arrive promptly, handle your items with care, and ensure your space is clean and free of debris before leaving. 6. Follow-Up: After the job is complete, we’ll check in to ensure you’re satisfied with our service and address any additional needs you may have. We strive to make the process as simple, efficient, and hassle-free as possible!
- What education and/or training do you have that relates to your work?
Our team brings extensive customer service experience and a strong commitment to serving our community with excellence. While formal education in hauling may not exist, we have hands-on training in proper lifting techniques, efficient loading, safe disposal practices, and environmentally responsible recycling methods. We also prioritize clear communication and attention to detail, ensuring each client's needs are met with the utmost care. Our reviews reflect the high level of professionalism and personal touch we bring to every job.