FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Discounts: We often offer a scheduling discount for those customers who can be flexible with the scheduling of their job. If you are willing to schedule at a time that is convenient for us, we show are appreciation by lowering the total cost of your project. Rebates: In addition to discounts, we often offer rebates in exchange for your online testimonial upon completion of your project. Payment Method: You can pay with the following options: Cash, Check, Bank Transfer (ACH), Venmo, Cash App, Zelle, Debit Card, and Credit Card. (If you choose to pay with a credit card there will be an additional fee).
- What is your typical process for working with a new customer?
1. Get a free estimate: To book a spot in our schedule, we require a 10% deposit and authorization to do the work on your home. 2. Within 2 weeks of reserving a spot, you will get a phone call to start talking about the colors and potential start date. On this call we will also address any other concerns or details that need to be managed prior to starting work on your home. 3. 2-4 weeks before the start date, test patches will be done to ensure you like your color selection. At this point we will also provide anything you need for approval from a HOA. 4. The week leading up to the job you can expect phone calls to keep you updated on the estimated start date and any changes due to weather or unforeseen delays in our work schedule. 5. If we are working on an exterior project, before starting the job, we will power wash the house. 6. During the job, we will let you know what time you can expect us to start work each day. We will talk with you daily about the progress of the job and any concerns so we can address those right away. 7. At the end of the job we will do your final walkthrough. We will take you around the house to do any last touch ups before we ask for a final payment. We would also appreciate it if you would fill out a short survey letting us know how the process was for you. Your feedback is very valuable to us. We would also appreciate any referrals or a reference letter to express your satisfaction with the work we do and with our company.
- What education and/or training do you have that relates to your work?
I have a Bachelor of Science degree in Business Administration. I have an option in Corporate Management and an option in Marketing Management. I have a specialty contractors license, a C-33 for painting and decorating. I have a lead certification which allows us to work on projects with lead based paint.