FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Please keep in mind that pricing is based on the type of floor and the imperfections of the floor structure, how much we have to prep before installing the product.
- What is your typical process for working with a new customer?
Our Process for Working with New Customers: Initial Consultation: We start with a phone consolation that allows us to obtain important details about you and your project such as location, availability, best contact information and we take this time to schedule an in-person consultation to properly discuss your flooring needs, preferences, and budget. This helps us understand your vision and requirements. Site Assessment: We like to conduct a site visit to assess the existing flooring and structural conditions. This allows us to provide tailored recommendations and identify any prep work that might be needed. Product Selection: We guide you through our range of flooring options, helping you choose the best material and style for your space. We have a wide selection of flooring but if you find flooring elsewhere and are only looking for installation professionals, we are happy to complete the installation for you. Detailed Estimate: Based on the consultation and site assessment, we provide a detailed estimate outlining the costs, including any prep work, materials, and installation fees. You should expect to receive a written estimate within 24-48 hours. Scheduling: Once you approve the estimate, we’ll schedule a convenient time for the installation. Installation: Our experienced team will carry out the installation with attention to detail and care for your space. Final Walkthrough: After installation, we conduct a final walkthrough with you to ensure your complete satisfaction and address any questions you may have.
- What education and/or training do you have that relates to your work?
Our Team has over 10 years of hands-on experience in flooring installation, carpet laying, and home renovation. Throughout our career, we have honed our skills through practical application and continuous learning. our training includes: Technical certifications: We have completed various certifications related to flooring installation and renovation techniques, ensuring we stay updated with industry standards and best practices. On-the-Job Training: Extensive experience working in diverse environments has allowed us to develop a comprehensive understanding of different materials and installation methods. Workshops and Seminars: Our team regularly participates in workshops and seminars to expand our knowledge of new products and technologies in the flooring and renovation industry. This combination of experience and ongoing education enables us to deliver high-quality results tailored to each client's needs.