FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should be informed about the following aspects of our pricing, discounts, and fees: 1. Discounts Available: We are pleased to offer military and senior discounts to honor and appreciate our valued customers in these categories. 2. Service Fee Waiver: While we do have a service fee, it is waived when customers opt for garage door repairs, ensuring that they receive repair services without additional charges. 3. Free On-Site Proposals: For customers considering a new garage door installation, we provide complimentary on-site proposals to assess the project requirements and provide an accurate estimate at no cost. 4. Customized Pricing: We tailor our pricing to meet each customer's specific needs, ensuring that the cost aligns with the scope of the project and the customer's budget. 5. Upfront Approval: All pricing and fees are presented upfront and approved by the customer before any work is initiated, ensuring transparency and clarity throughout the process.
- What is your typical process for working with a new customer?
At Alliant Garage Door, our typical process for working with new customers is simple and efficient. We start by understanding your specific needs and preferences for your garage door installation or repair. Our experienced team will then provide a detailed consultation and quote to ensure transparency and clarity. Once the project is approved, we schedule a convenient time for the service and ensure prompt and professional installation or repair. Customer satisfaction is our top priority, and we strive to deliver high-quality workmanship and excellent customer service every step of the way.
- What education and/or training do you have that relates to your work?
With over 20 years of experience in the garage door industry, specializing in installations and repairs in the Orange County and LA area, our team has acquired valuable knowledge and skills through years of hands-on experience. Our dedicated team undergoes a comprehensive training process to ensure expertise in all aspects of garage door services. We are committed to staying up-to-date with new technology and industry standards to deliver top-notch services to our valued customers.