FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Chimney flue cleanings typically range from $199 to $249, with the final price varying depending on our peak season. If there is a blockage, shiny black residue (often a sign of creosote buildup), or the presence of animals, the cost may increase. These factors require additional effort and tools to clear, which can lead to an increase in pricing. Chimney inspections are priced at $199, but this fee can be waived if you proceed with any work or place a deposit with the technician on-site. The inspection includes a thorough, top-to-bottom evaluation of the chimney, with detailed photos and a full report. If any repairs are needed, you'll receive an estimate along with the report. For estimates on repairs, we offer free quotes for up to five recommended repairs. However, it's important to note that we do not provide free estimates for flue cleanings, real estate sales, or safety checks. This pricing structure ensures transparency and helps customers understand the cost breakdown, while also offering an opportunity to waive fees if you choose to proceed with necessary work. DISCOUNTS: 10% OFF REPAIRS/UPGRADES VETERANS & FIRST RESPONDERS (With Valid ID. Must be presented at time of service)
- What is your typical process for working with a new customer?
All inquiries are answered by REAL PEOPLE—no robots & no call transfers. Simply provide a description of the service you need, and we'll schedule a time that works best for you, Monday through Saturday. Our technician will arrive in a white van with the "Ultimate Chimney Sweep" logo. He will discuss the details with you and complete the agreed-upon work. After the service, you'll receive a digital report along with photos documenting the work done.
- What education and/or training do you have that relates to your work?
HIC #124978 Fire Cert #203 MA CSSL #102677 MA CSSL #102448 2024 Housecall Pro SuperPROs 2023 5-Star Service Award Winners presented by The Commonwealth of MA