Pilot Plumbing And Drain
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Introduction
With over 15 years of business and thousands of five-star customers, we pride ourselves on being the best affordable plumbing company for the surrounding communities - offering prompt and reliable plumbing services you can trust. From drain cleaning to water heater repairs, we know that our plumbing jobs are more than just quality plumbing services: they are opportunities to allow our plumbers in the Portland Metro area up to the Kelso Longview community to help turn a bad situation into a great day. We can even offer same-day service! Whether you're calling for an emergency plumbing service, an ongoing plumbing problem, simple plumbing repairs, or inquiring about future plumbing, let our plumbing business show you the meaning of quality work!
Overview
Serves Portland, OR
Background checked
20 employees
10 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Social media
Reviews
Very good 4.6
28 reviews
5
86%
4
4%
3
3%
2
0%
1
7%
Thumbtack Customer
Jan 29, 2024
·
From Google
From Google
You guys are good quick and polite
Pilot Plumbing And Drain's reply
Hi Phil, thank you for the time! We are truly grateful for your kind words and review. It's an honor to serve you!
Thumbtack Customer
May 10, 2024
·
From Google
From Google
I am so happy with the work that the Pilot plumbers did. And there was a lot of work repiping the house. It took longer than expencted and they didn't complain. They always had a great attitude They were so professional and courteous all the time. They always took off their boots before coming in the house. They always meticulously cleaned up after themselves. To have great water pressure is incredible and I don't have to wait forever for hot water. The new kitchen faucer that they installed is a dream coome true. My old one was horrible. All the guys worked very hard. I expecially want to mention Cory who with all the others did outstanding work. And I don't need to worry about inspection when I choose to sell my home. Thank you plumbers; all of you and the people on the phone.When I called on the Saturday about leaks in my bathroom you sent someone to take care of it right away and said that I was right to call.Thanks again,Annette
Pilot Plumbing And Drain's reply
Hi Annette Arnold-Boyd! We are pleased to receive your positive feedback! Thanks for sharing your experience with us. It's great to know that our service and plumbers met your expectations and that you had a good customer experience. Should you have any more needs, remember that we're just a message or a call away. Your support means a lot to us!
Thumbtack Customer
May 29, 2024
·
From Google
From Google
I am disappointed with this company, and my review reflects the recent estimate I received. I called Pilot Plumbing for a garage pipe leak. The scheduling was smooth, and the receptionist was very nice. They charge an initial fee of $80 for the technician to come out. However, the plumber suggested replacing the entire house's plumbing before addressing the issue. He provided a high estimate, including $250 just to cut the drywall, which would take no more than 10 minutes. If the repair was small, it would cost an additional $250-300, with higher costs for larger repairs. From his initial observation, he knew the leak wasn't significant. To me it seemed like he didn't want to do the job and gave me a price he knew I wouldn't accept. For these reasons, I can't recommend this company. I hope others have a better luck with them.
Pilot Plumbing And Drain's reply
Thank you for your honest feedback. This is not how we train our technicians and I too am disappointed in how this was handled. I will be having a talk with the technician you invited into your home. If you're open to it, please allow me to talk to you more about your experience so we can change this to a five star experience.
Thumbtack Customer
Jul 9, 2024
·
From Google
From Google
I wish I felt bad leaving a one star review, but there is truly no way around this one and I am beyond disappointed. My bathtub wouldnt turn off completely and was leaking. My usual plumber was out of town, so unfortunately I had to look for a plumber to fix the issue. It was a Friday evening close to 4. I got ahold of Pilot Plumbing and they said they could send someone out but it would be considered a late call. I really wanted the issue fixed, so I agreed. They said someone would come out between 5-7. I received the confirmation text. No one showed. At 730pm I called and the guy said he wasnt sure what happened, but everyone was gone for the night. So unprofessional. He nicely said he would send someone out on Saturday the following day and would be between 8-10am. I never got a confirmation text and called at 0830. The man who answered said the person was probably getting his tools and would be out shortly. He showed up a little after 10, and I will be honest, he had no idea what he was doing. He took the faucet apart and then back together, and actually told me Im confused. Proceeded to say it might be an issue with the mineral buildup from my hard water. Anyway, he said he was going to have to cut into the wall and replace the valve. I was honestly shocked and needed to think about it and said I wanted to get a second opinion (which he said they wont do anything differently Wait until the end of this story.) He also highly suggested I get a home filtration system because otherwise it will damage the pipes and break my on-demand water heater. The first quote to just cut into the wall and replace the valve was approx $1600. With the home filtration system, it would be approx $6K. When he left I felt so upset because it was still leaking, and I wondered if I really had to get all of the above done. I sent my plumber a video of what was going on and he said I can fix that in less than an hour for $400. And guess what. He. Did. He came a couple days later and was in and out in TWENTY MINUTES. He simply replaced the cartridge, springs and seat. And he said I absolutely didnt need a home filtration system unless I was somewhere that used well water. Having someone reliable, honest, and who knows what they are doing is priceless. Pilot Plumbing is not that. Unless you want to be oversold on something.
Pilot Plumbing And Drain's reply
Hi Melanie, thank you for your review. Management will look into your experience.
Thumbtack Customer
Aug 6, 2024
·
From Google
From Google
This company scams customers. I was very clear on the service that I needed. Which was rough in plumbing for an ADU (shower, toilet, sink, washer dryer, kitchen sink, dishwasher, frig, moving the washer in the laundry room and adding a utility sink in the laundry room). I asked them to provide all the materials for the job.The guy came in charged me $3,800. When I received the quote it was extremely vague on the job. I called to inform Amber that I felt the quote wasn't described enough and the guys they send may not understand. They agreed to resend it with more details. I also informed them that they needed to bring the materials. So they sent another invoice for a higher price. Now it over $5k. I still agreed.Once the plumber got here. They now said oh the rough in to the sewer wasn't included. So now the fee is $7,500. I still agreed.The job took four days when it was supposed to take one. They forgot the clean out. Didn't move the washer to the correct placement. Didn't connect the water lines to the actual washing machine box.They said that would be an additional charge!Update:After discussion with Mr. Ross, a supervisor, he made the guys come back out the next day and complete the job that I requested from the beginning. I'm updating my review from a 1 start to a 3 star due to them making the job right on their end. Thank you Mr. Ross for upholding your company's values.Please be extremely throughout with whoever comes out to give an estimate. Be sure the estimate that they send over also is extremely throughout. If you do both of those things, I believe you will have a good experience. Their overall workmanship was done well. They arrived on time and sent pictures of who would be showing up at your door.
Pilot Plumbing And Drain's reply
Thank you for your feedback and your updated reveiw. We appreciate the opportunity to make this right.
Credentials
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Michael Jefferis