FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a $20 trip fee for the drive, charge $99/hour, and have transparent up charging for all parts and materials needed for repairs.
- What is your typical process for working with a new customer?
Our process for working with a new customer is simple. We will show up and diagnose the problem. Before any further action, we'll go over what exactly is going on, what is needed, and if they want to continue the process.
- What education and/or training do you have that relates to your work?
Any Bosch, Rheem, and Gree training offered by the manufacturer, as well as American Standard training. Years of hands-on experience with all brands of units, as well.