FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Transparent Pricing • All pricing is upfront with no hidden fees. Customers know exactly what they’ll pay before work begins. 2. Competitive Rates • Our prices are set to provide excellent value for high-quality service. We balance affordability with professional results. 3. Discounts and Promotions • First-Time Customer Discount: Enjoy 10% off your first service. • Seasonal Specials: Keep an eye out for spring and summer cleaning deals. 4. Add-On Options • Additional services like gutter cleaning or sealing can be added at discounted rates when booked with another service. 5. Customized Quotes • Pricing may vary based on the size, condition, and complexity of the job. Free estimates are provided for all services. 6. Cancellation Policy • We offer flexible scheduling, but cancellations within 24 hours may incur a small fee.
- What is your typical process for working with a new customer?
1. Initial Contact • Inquiry: The customer contacts us via phone, email, or Thumbtack. • Response: We respond promptly to understand their needs and discuss the service they’re interested in. 2. Free Estimate • Detail Gathering: We gather details about the job, such as the surface type, size, and level of dirt or staining. • On-Site Visit or Photos: Depending on the job, we may visit the property or request photos to provide an accurate quote. • Transparent Quote: We provide a no-obligation, detailed quote, including pricing, service scope, and optional add-ons. 3. Scheduling • Convenient Timing: We work with the customer to find a date and time that fits their schedule. • Confirmation: We confirm the appointment via email or text and provide any preparation instructions (e.g., moving items off the surface). 4. Service Day • Arrival: We arrive on time, fully equipped and ready to work. • Walkthrough: Before starting, we do a quick walkthrough with the customer to ensure expectations are clear. • Execution: We complete the job efficiently, using eco-friendly solutions and professional techniques. • Final Check: After the job, we do a final walkthrough with the customer to ensure satisfaction. 5. Payment • Convenient Options: We accept payment via cash, credit card, or online methods. Invoices are provided for transparency. 6. Follow-Up • Feedback: We follow up with the customer to ensure they’re satisfied and invite them to leave a review. • Future Discounts: First-time customers may receive a discount code for their next service. • Ongoing Relationship: We offer reminders for future services or maintenance packages.
- What education and/or training do you have that relates to your work?
1. Hands-On Experience: • Extensive hands-on practice with professional-grade pressure washing equipment. This includes mastering techniques for cleaning various surfaces like concrete, wood, vinyl siding, and more. 2. Self-Education and Research: • Hours of studying industry best practices through online courses, tutorials, and professional forums. • In-depth research on eco-friendly cleaning solutions and safe water usage techniques to ensure environmental responsibility. 3. Customer Service Skills: • Training and experience in delivering exceptional customer service, ensuring clear communication, reliability, and professionalism. 4. Technical Knowledge: • Familiarity with the mechanics of pressure washing equipment, including troubleshooting and maintenance, to ensure efficient and reliable service. 5. Safety Training: • Knowledge of OSHA-recommended safety guidelines for handling pressure washing equipment, preventing property damage, and ensuring personal safety. 6. Business and Operational Skills: • Education in business management and customer relationship building to create a seamless, professional experience for clients.